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You have any questions?

 - Just write an eMail to:

info@aenigma-edition.com

We will gladly assist you.

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All prices include the German

sales taxes.

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Orders over 100 € (Euro)

will be shipped for free.

 

 

 

 

 

 

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Shipping and Payment informations

 

Shipping Information

 

Delivery of goods

The delivery is carried out by a parcel service or postal service commissioned by us. If the user is not reachable at the address specified by him, he refuses acceptance or if the address data provided by the user is incorrect, the user is in default with the acceptance of the service. He then has to replace the resulting additional costs (for example, renewed, actual shipping costs). The supplier can withdraw from the contract if the user was not to be found twice in succession despite the written agreement of an appointment.

 

Packaging and shipping costs

Please contact us for express deliveries. No standard solution can be offered for this type of shipment.
 
 

In the “Post-Corona” times, the prices for shipping is fluctuating wildly. Therefor we see it most suitable to check the shipping costs daily for each order made, and we will let the user know how the price is set. Especially the shipping costs for international shipping (Not Germany) has exploded, and also, the package tracking-system seems to be malfunctioning, at best. Often, a package sent, arrives in the destination country, but after this - no tracking is available anymore, so neither we nor the customer can get any information of what is going on.

  The customer hereby is informed about this, and should be aware that delays and/or other problems can arise, that we have absolutely no ways to influence.

Last Update: October 23rd, 2022

 

Payment information

 

Payment methods

You can pay with us only by advance payment or PayPal (by credit card also via PayPal). We reserve the right to accept certain types of payment in individual cases.
The invoice for your order will be sent to you by e-mail regardless of the type of payment chosen by you. If no e-mail address is provided, the invoice will be sent to you by post.

 

Payment in advance (Bank-transfer)

If you choose to pay through regular bank-transfer, we will inform you of the bank details in a separate e-mail. The invoice amount must be transferred to our account within 10 days. The payment is confirmed by e-mail on the day of the credit memo. If no payment is received within 10 days, the order will be automatically canceled.

 

Payment by using PayPal

Payment via PayPal is convenient and secure. Like every PayPal customer, you also benefit from our PayPal Buyer Protection. Your bank or credit card details are only deposited with PayPal. That's why they are not sent again over the Internet with every online purchase - that makes PayPal payments extra secure.

 

 

Last Update: 16 April 2017